Our fans are made from TPE (Thermoplastic Elastomers) material, which is an environmentally friendly blend of plastic and rubber ensuring safety, as one of its amazing qualities is to remain cool preventing the overheating of the fan. Also, due to its soft texture, the blades of our fan are not harmful if ever to have contact with the skin.
We offer the options of viewing your purchase in either; British Pound (GBP), Euros (EUR), US Dollar (USD) or Australian Dollar (AUD). However, when finalizing your order at checkout the total cost will return back into British Pound as that is the currency of the country in which our business is based (or registered).
It is your responsibility to check that you have used the ordering process correctly. Each steps in the checkout section allows you to check and amend any errors before submitting the order. Once order has been submitted, changes cannot be made to your order.
Email us as at firstname.lastname@example.org for any concerns of faulty or damaged goods. If products are damaged please send us a photo and if it is faulty a video must be taken as evidence. Once we have received your email with evidence, customers will be entitled to a replacement if products turns out to be faulty or damaged. This right is limited to 30 Days from the date the customer took ownership of our product. To find out more please read our Returns and Refund Policy on https://mi-fan.co.uk/policies/refund-policy.
Under the Consumer Rights Act 2015, customers can cancel their orders within 14 days. To exercise the right to cancel, you must inform us of your decision to cancel this order by a clear statement setting out your decision ( a letter sent by email). The cancellation period will expire after 14 days from the day you have received our products. To find out more please read our Return and Refund Policy on https://mi-fan.co.uk/policies/refund-policy.
Once we (Mi-Fan) have received your email and evidence, we require you to mail our products back to our address. The customer is responsible for ensuring that the product is returned in the way it has been given (which is properly secured and packaged). To find out more please click this link: https://mi-fan.co.uk/policies/refund-policy.
Please mail your products along with your invoice to the address below: